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Support & FAQ

How long will my order take to arrive?

For orders placed on neouza.com: We process within 24 hours (48 hours on weekends/holidays), ship from our China factory via air freight, and deliver in 7-14 business days.

How do I track my order?

Use the "Track Order" menu on our website or visit https://www.17track.net/en.

How do I request warranty service?

Submit your warranty card at https://neouza.com/pages/after-sales-service. For orders placed outside neouza.com, please include your complete shipping address and phone number so we can arrange direct replacement.

What is your warranty and return policy?

12-month warranty against manufacturing defects. Unused items in original packaging may be returned within 30 days (return shipping is the buyer's responsibility unless defective).

Care Manual & Coffee Tips

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[Care Manual]Stainless Steel Coffee Accessories Cleaning Guide

Your NEOUZA stainless steel coffee accessories are built to last—but only if you give them the right care. From tamping stations to portafilter handles, proper cleaning prevents rust, water stains, and that dull, oxidized look that ruins both aesthetics and hygiene.
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[Tips]Espresso Filter Basket Guide: Sizes, Types & How to Choose

The filter basket is the unsung hero of espresso extraction. Hidden inside your portafilter, this small metal cup determines flow rate, extraction uniformity, and ultimately the flavor in your cup. Choosing the right basket is just as important as choosing the right grinder or beans.
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[Tips]Proper Tamping Technique: Pressure, Angle & How to Avoid Channeling

Tamping is where art meets science in espresso preparation. Apply too little pressure and water rushes through; too much and you choke the machine. Tamp at an angle and you create channeling that ruins extraction. Get it right, and every shot becomes consistently delicious.
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[Tips]Bottomless vs Spouted Portafilter: Complete Comparison

If you're upgrading your espresso setup, one of the first decisions you'll face is choosing between a bottomless (naked) portafilter and a traditional spouted one. Both have their place—but they serve different purposes and skill levels.
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[Tips]De'Longhi Dedica Upgrade Guide 2026: Bottomless Portafilter & Accessories

The stock Dedica ships with pressurized baskets and a basic portafilter. While this makes it forgiving for beginners, it also limits your espresso quality. The machine itself is capable of much better extraction—you just need to unlock its potential.
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[Tips]A Practical Guide to Semi-Automatic Espresso Machines: Ingredients and Ratios for Mainstream Coffee Drinks

This article serves as a clear and direct reference for home coffee enthusiasts, detailing how to use a semi-automatic espresso machine to make common coffee drinks. All beverages are based on a standard shot of espresso as the flavor foundation.
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