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Support & FAQ

How long will my order take to arrive?

For orders placed on neouza.com: We process within 24 hours (48 hours on weekends/holidays), ship from our China factory via air freight, and deliver in 7-14 business days.

How do I track my order?

Use the "Track Order" menu on our website or visit https://www.17track.net/en.

How do I request warranty service?

Submit your warranty card at https://neouza.com/pages/after-sales-service. For orders placed outside neouza.com, please include your complete shipping address and phone number so we can arrange direct replacement.

What is your warranty and return policy?

12-month warranty against manufacturing defects. Unused items in original packaging may be returned within 30 days (return shipping is the buyer's responsibility unless defective).

Care Manual & Coffee Tips

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[Tips]A Practical Guide to Semi-Automatic Espresso Machines: Ingredients and Ratios for Mainstream Coffee Drinks

This article serves as a clear and direct reference for home coffee enthusiasts, detailing how to use a semi-automatic espresso machine to make common coffee drinks. All beverages are based on a standard shot of espresso as the flavor foundation.
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[Tips]Why Is the Coffee Crema Less Rich When Using a Bottomless Portafilter?

Any coffee enthusiasts switch to a bottomless portafilter (naked portafilter) to achieve a more professional extraction and visual experience. However, after using a bottomless portafilter, many people notice a significant reduction in coffee crema and even experience unstable extraction.
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[Care Manual]Wooden Product Care Instructions

Our Neouza products, including coffee filter basket handles, some coffee tamper handles, and storage utensils, are crafted from high-quality solid wood. These wooden items require special care to maintain their beauty and functionality.
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[Tips]Why Your WDT Tool Fails? Fix Needle Density in 1 Minute!

WDT (Weiss Distribution Technique) tools are designed to improve the distribution of coffee grounds in your portafilter before tamping. However, if the needles on your WDT tool are too tightly packed together, they may unintentionally push the coffee grounds to the side, creating hidden clumps that can negatively affect the consistency and quality of your espresso. These clumps can cause uneven extraction, resulting in under-extracted or over-extracted flavors in your cup.
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[Tips]What is a Bottomless Portafilter? A Beginner’s Guide

The bottomless portafilter is a practical tool for espresso brewing, removing the spouts of traditional portafilters to allow coffee to flow directly from the basket. Its open design not only makes the extraction process visible but also helps diagnose issues like channeling and uneven tamping, improving extraction quality and flavor. Whether you're a home coffee enthusiast or a professional barista, the bottomless portafilter is a must-have tool for perfect espresso.
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[Tips]Why is Using a WDT Tool Necessary?

The WDT tool (Weiss Distribution Technique) improves espresso extraction by stirring coffee grounds to eliminate clumping and uneven distribution, reducing channeling and enhancing extraction uniformity. Whether you're a home coffee enthusiast or a professional barista, the WDT tool is a low-cost, high-reward essential that helps achieve a more balanced and flavorful brew. Try the WDT tool and make every cup of coffee closer to perfection!
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